How one expanding multinational organization stays ahead of the game; recruiting talent and keeping employee engagement and productivity among the highest in the industry.
What does it take to lead one of the most successful Ireland-based companies to international success? If anyone knows the inherent challenges, it is Niamh Kelly, Senior VP Organizational Development, at Hibernia Networks. In addition to overseeing Human Resources at Hibernia Networks, Kelly has played an instrumental role in keeping the executive management team focused on precision strategic execution, continuous process improvement, strong financial growth and disciplined organizational alignment. Kelly joined Hibernia Networks in 2008 from Magnet Networks.
Kelly’s management effectiveness is testament that supporting the leadership effort of a mid-size telecommunications company, which is undertaking a fast-paced global expansion, requires leadership skill that extends beyond the traditional Human Resources role. In assuming this more dynamic leadership role at Hibernia Networks, Kelly has relied on her extensive experience overseeing global re-alignment activities and strategic programs that involve culture change, as well as a strong background in M&A and outsourcing activities.
Agility, responsiveness, flexibility and fast service delivery are the hallmarks of Hibernia Networks’ customer-driven culture. Operating a network that includes over 220 points of presence in North America, Europe, Middle East, and Asia, as well as three wholly-owned subsea transatlantic cable systems, Hibernia Networks provides high performance network solutions to many of the world’s largest banks, webcentric companies, broadcasters and other telecom service providers. The suite of best-in-class Optical, Ethernet & IP and Content services offered are backed by a dedicated team with deep technical expertise and knowledge of industry-specific applications.
For the organization, this means that the challenges are vast, and for Kelly it has included many of the complexities that are faced by a company which is expanding as rapidly as Hibernia Networks. Attracting the most qualified people in an industry characterized by intense competition for talent, as well as navigating the local labor laws in a variety of countries, are among the hurdles confronting Kelly in supporting the growth and expansion of Hibernia Networks across the globe. Integrating acquired companies in a seamless manner, mitigating any potential for disruption to the customer experience and assuring a cohesive company culture, is another aspect of Hibernia Networks’ successful expansion strategy directly impacted by Kelly’s adroit leadership skill.
Among the key programs implemented by Kelly and the Human Resources department is a single internal communications platform, built on Jive software, which has facilitated collaboration and the sharing of ideas within the employee community. Also under Kelly’s stewardship, a robust on-line learning and development training program was instituted, resulting in a well-trained workforce on the company strategy and product offering. Kelly and her team also infused a set of customer centric values in the company, promoting a culture that has tangibly contributed towards a truly differentiated customer experience.
Hibernia Networks has earned a number of industry accolades and awards over the last several years, in addition to generating impressive revenue growth and profitability. The company boasts among the industry’s highest revenue per employee metrics, which is not accomplished without a Human Resources team dedicated to the composition and productivity of this workforce, plus ensuring that the talent is sustained, engaged and motivated. Kelly and her team are the cornerstones of this success, showing great versatility in driving and developing the company’s global workforce. Kelly’s leadership effectiveness exemplifies the strategic importance of the Human Resources effort in the successful expansion of a global telecommunications enterprise. It also demonstrates the role requires a more dynamic type of management skill-set than the traditional type of Human Resource executive this is characteristic of larger companies in the telecommunications industry.